L1 IT Support Technician
Company: VirtualVocations
Location: Lowell
Posted on: April 20, 2025
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Job Description:
A company is looking for an L1 IT Support Technician (Remote,
Contract).
Key Responsibilities:
Provide prompt and effective Level 1 technical support to users,
addressing their queries and technical issues
Log, dispatch, track, escalate, and follow up on support tickets to
ensure timely resolution
Collaborate with various teams to improve IT Support service
delivery and contribute to the knowledge base
Qualifications:
Minimum 2-3 years of experience in remote IT support or a similar
role
Proficient in the administration of Windows 10/11 and macOS
environments
Strong experience in managing Microsoft (Office) 365 services and
Google Workspace
Hands-on experience with Entra ID (former Azure Active
Directory)
Familiarity with the ITIL framework and a foundational
understanding of networking concepts
Keywords: VirtualVocations, Concord , L1 IT Support Technician, Professions , Lowell, New Hampshire
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