Customer Service Advocate IV
Company: VirtualVocations
Location: Lowell
Posted on: April 22, 2025
|
|
|
Job Description:
A company is looking for a Customer Service Advocate IV to
resolve complex issues for members or providers.
Key Responsibilities
Assess and research customer service needs to initiate corrective
actions
Provide guidance and information to resolve complex member or
provider inquiries
Record activities for quality and metrics reporting through the CRM
application
Required Qualifications
High School diploma or GED required
4+ years of related experience required
Vocational or technical education may be required in addition to
work experience
Continuous learning education preferred
Experience in a high-paced contact center environment is
beneficial
Keywords: VirtualVocations, Concord , Customer Service Advocate IV, Hospitality & Tourism , Lowell, New Hampshire
|
Click
here to apply!
|
