Director of Carrier Relations
Company: Granite Telecommunications
Location: Quincy
Posted on: April 24, 2025
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Job Description:
Granite delivers advanced communications and technology
solutions to businesses and government agencies throughout the
United States and Canada. We provide exceptional customized service
with an emphasis on reliability and outstanding customer support
and our customers include over 85 of the Fortune 100. Granite has
over $1.85 Billion in revenue with more than 2,100 employees and is
headquartered in Quincy, MA. Our mission is to be the leading
telecommunications company wherever we offer services as well as
provide an environment where the value of each individual is
recognized and where each person has the opportunity to further
their growth and achieve success.
Granite has been recognized by the Boston Business Journal as one
of the "Healthiest Companies" in Massachusetts for the past 15
consecutive years.
Our offices have onsite fully equipped state of the art gyms for
employees at zero cost.
Granite's philanthropy is unparalleled with over $300 million in
donations to organizations such as Dana Farber Cancer Institute,
The ALS Foundation and the Alzheimer's Association to name a
few.
We have been consistently rated a "Fastest Growing Company" by Inc.
Magazine.
Granite was named to Forbes List of America's Best Employers 2022,
2023 and 2024.
Granite was recently named One of Forbes Best Employers for
Diversity.
Our company's insurance package includes health, dental, vision,
life, disability coverage, 401K retirement with company match,
childcare benefits, tuition assistance, and more.
If you are a highly motivated individual who wants to grow your
career with a fast paced and progressive company, Granite has
countless opportunities for you.
EOE/M/F/Vets/DisabledDuties and Responsibilities:
Carrier/Vendor Management
Act as point of contact with carriers/vendors
Initiate new carrier/vendor onboarding process to ensure all
Granite departments have the necessary information to interface
with carrier/vendor
Drive resolution of escalations and issues affecting other
departments such as strategic pricing, service delivery, service
assurance /network operation center, product management and
finance/billing
Identify and execute new cost saving initiatives
Contract Management
Engage in negotiations and strategic discussions to maximize
Granite's partner relationships
Monitor, manage and support adherence to contract terms and
conditions
Successfully collaborate with finance, legal and other internal
departments on contract compliance
Process Management/Customer Experience
Spearhead reporting on carrier/vendor performance, ensuring
provisioning, repair and billing SLAs are met
Improve efficiencies by process change through collaboration across
departments
Serve as an escalation point with carrier/vendor on any service
issues
Product Support
Assist product team as necessary with implementation/onboarding
carriers/vendors
Represent Granite at trade shows and networking and other events as
necessary
Required Qualifications:
5+ years of relevant experience in a similar role with existing
carrier/vendor relationships
Prior experience in the telecommunications industry
Account management skills
Strong negotiations skills
In depth knowledge and understanding of contract and carrier/vendor
management principals
Bachelor's degree or higher
Excellent analytical, communication and presentation skills
Experience working cross functionally with various groups and
departments (internally and externally)
Excellent organizational skills and ability to thrive in a
challenging, fast-paced work environment
Self-starter, able to manage multiple projects at the same time
Preferred Qualifications:
*Preferred Hybrid out of Quincy, MA or Remote*
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Keywords: Granite Telecommunications, Concord , Director of Carrier Relations, Executive , Quincy, New Hampshire
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