Regional Manager, Customer Success - East

Company: KARL STORZ Endoscopy - America
Location: Boston
Posted on: April 22, 2025

Job Description:

Job Title: Regional Manager, Customer Success Location: Field based role covering the East Region; must reside in a metropolitan city east of Mississippi Travel: Up to 75% KARL STORZ, a leading medical technology company, is seeking an experienced Regional Manager, Customer Success to lead our team in delivering world-class customer service and driving growth in the Operating Room installation projects. Job Summary: The Regional Manager, Customer Success will oversee a team of Customer Success Managers, ensuring timely and accurate Operating Room installations, with a focus on customer success and satisfaction. This role will develop and enhance the team's skillsets, maintain horizontal alignment with service and deployments verticals, and drive process improvements to impact customer satisfaction. Responsibilities:

• Lead and develop a team of 10 Customer Success Managers
• Ensure timely and accurate Operating Room installations
• Drive customer success and satisfaction
• Develop and enhance team's skillsets and capabilities
• Maintain horizontal alignment with service and deployments verticals
• Drive process improvements to impact customer satisfaction Requirements:
  • Bachelor's degree in Construction Engineering, Construction Management, Engineering, Civil Engineering, Computer Engineering, or related field; or 10 years of relevant equivalent experience
  • 5-10 years of experience in a technical role, preferably in AV or IP; knowledge and experience in the medical device and/or healthcare marketplace preferred
  • 3-5 years of experience in consulting, project delivery, or project management
  • Proven experience in managing a geographically diverse team
  • Excellent communication and organizational skills
  • Ability to work in ambiguous or high-stress situations
  • Demonstrated record of working collaboratively in a matrixed environment Preferences:
    • Technical and/or Project Management certifications
    • Holistic understanding of Cable Terminations and handling
    • Holistic understanding of Cable Media
    • Advanced knowledge in control systems, power amplifiers, digital signal processors, video matrix switchers, video scalers, PC interfaces, computer controls, and digital video recorders Who we are: KARL STORZ is an independent, family-owned company headquartered in Germany's renowned MedTech manufacturing region. For 80 years, we've pioneered the most groundbreaking innovations in endoscopic surgery, video imaging, and operating room integration to benefit patients and healthcare providers alike. With more than 9,000 associates worldwide and 2,600 in the US, we pride ourselves on harnessing cutting-edge technology, precise workmanship, and unrivaled customer support to help healthcare facilities succeed. With onsite locations and field opportunities across the country, we attract a diverse and talented staff. It's not just about the tools we create-it's about the lives we change, together.

Keywords: KARL STORZ Endoscopy - America, Concord , Regional Manager, Customer Success - East, Executive , Boston, New Hampshire